This article applies to:
Platform(s): Windows 7, Vista, Windows XP, Windows 2000
Browser(s): Internet Explorer, Firefox, Chrome
Java version(s): 6.0
SYMPTOMS
A Java crash occurs while running an Pogo game and a text (.log) file hs_err_pid is placed on the desktop. The error message similar to one below appears in the file.
A fatal error has been detected by the Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00880249, pid=2592, tid=6028
JRE version: 6.0_29-b11
Some Pogo games freeze
SOLUTION
Java 6 update 30, and higher, resolves freezing or crashing issues that many people have seen with some Pogo games. We recommend installing the latest release of Java for resolution of these issues.
Please follow list of Java related tips to troubleshoot Pogo related issues.
Install the latest version of Java:
Get the latest version here.
Test the version of Java you have to make sure it is the latest.
Remove older versions of Java .
Enable automatic updates:
This feature will ensure that you receive important security updates when they are released.
Get more information on Java Update.
Clear your Java cache periodically:
Learn how to clear your Java cache.
Verify that Java is enabled:
Learn how to enable Java to ensure any applets that uses it will function properly.
Configure the settings of your firewall or anti-virus software:
The most common problems are caused by settings of anti-virus, firewall, ad blocking or pop-up blocking software. To resolve one of these issue try to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing Pogo games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.
Use Java supported Web browsers:
Platform(s): Windows 7, Vista, Windows XP, Windows 2000
Browser(s): Internet Explorer, Firefox, Chrome
Java version(s): 6.0
SYMPTOMS
A Java crash occurs while running an Pogo game and a text (.log) file hs_err_pid is placed on the desktop. The error message similar to one below appears in the file.
A fatal error has been detected by the Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00880249, pid=2592, tid=6028
JRE version: 6.0_29-b11
Some Pogo games freeze
SOLUTION
Java 6 update 30, and higher, resolves freezing or crashing issues that many people have seen with some Pogo games. We recommend installing the latest release of Java for resolution of these issues.
Please follow list of Java related tips to troubleshoot Pogo related issues.
Install the latest version of Java:
Get the latest version here.
Test the version of Java you have to make sure it is the latest.
Remove older versions of Java .
Enable automatic updates:
This feature will ensure that you receive important security updates when they are released.
Get more information on Java Update.
Clear your Java cache periodically:
Learn how to clear your Java cache.
Verify that Java is enabled:
Learn how to enable Java to ensure any applets that uses it will function properly.
Configure the settings of your firewall or anti-virus software:
The most common problems are caused by settings of anti-virus, firewall, ad blocking or pop-up blocking software. To resolve one of these issue try to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing Pogo games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.
Use Java supported Web browsers:
